Shipping Policy

Shipping Policy

Thank you for choosing "KÉ-JÉ"! We strive to ensure timely and efficient delivery of your orders. Please review the following information regarding our shipping policies:

Processing Time:

• Orders are typically processed within 1-2 business days after payment verification, excluding weekends and holidays.
• During peak seasons or promotional periods, processing times may be extended. We appreciate your patience and understanding during such times.

Shipping Rates and Methods:

• We offer several shipping options at checkout based on your location and the weight of the items purchased.
• Shipping costs are calculated at checkout and vary depending on the chosen shipping method and destination.

Domestic Shipping (within The Netherlands):

• Estimated delivery times for domestic orders range from 5-10 business days after dispatch, depending on the shipping method selected.
• We partner with trusted carriers to ensure safe and prompt delivery of your items.

International Shipping:

• For international orders, delivery times vary depending on the destination and shipping method selected. Estimated delivery times typically range from 5-20 business days after dispatch.
• Please note that international shipments may be subject to customs clearance procedures, which can cause delays beyond the estimated delivery times. Any additional fees or customs charges are the responsibility of the recipient.

Order Tracking:

• Once your order is dispatched, you will receive a confirmation email containing a tracking number. You can track your package using this number through our website or the carrier's website.

Order Status and Changes:

• Customers can check the status of their orders by checking the track & trace they receive after completing the order.
• Please ensure that the shipping address provided during checkout is accurate. Changes to the shipping address after the order has been processed may result in delays or additional charges.

Lost or Damaged Shipments:

• In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to initiate an investigation and resolve the issue promptly.

Holiday Shipping:

• During holiday seasons, shipping carriers may experience higher volumes, leading to potential delays. We recommend placing orders in advance to ensure timely delivery during such periods.

Returns and Exchanges:

• For information regarding returns, exchanges, or refunds, please refer to our [Return Policy].

By placing an order with Smell Paradise, you agree to abide by our shipping policies outlined above.

If you have any further questions or need assistance, please don't hesitate to contact our customer support team.

"KÉ-JÉ" reserves the right to update or modify this shipping policy at any time without prior notice.